For questions regarding availability of parts shown on the Country Store website and for inquiries on Remington Country Store orders, please contact the Country Store’s Customer Service Center at 866-605-3314 between 8:00am and 7:00pm EST or email email@example.com
For all technical questions and detailed, specific questions on parts and repairs, please contact the Remington Arms Corporate Headquarters at 800-243-9700, between 9:00am and 5:00pm EST and choose option #4 or email firstname.lastname@example.org
The Remington Country Store accepts the following methods of payment:
If we are unable to process your credit card, please check to ensure you entered the correct card number and expiration date and that the billing name and address match exactly what is on your credit card statement. Please contact your credit card company with any further questions.
We are unable to accept checks or cash.
Shipping and Handling:
The Remington Country Store ships only within the United States. We do not ship or bill orders internationally.
|Shipping Method||Order Total||Shipping Charges|
With standard shipping, orders will arrive within 7-10 days. All standard deliveries are made via UPS Ground. Express shipping orders placed by 3:00pm EST, pending credit card authorization, will be shipped same day. Express shipping is not available for Alaska or Hawaii.
Our goal is 100% accuracy on quantity and timeliness for all shipments. Orders are processed Monday-Friday. All orders for in-stock merchandise are shipped within 48 hours.
All orders should arrive with a packing slip. Please confirm that all the information on the packing slip is consistent with the materials in the box. Also make note of any damage to the box should you find a discrepancy. If you have questions, please call the 800 number listed on the packing slip.
If we do not have an item that you’ve ordered in stock, we will gladly accept a backorder for that item. Your credit card will not be charged until we ship your order.
We will include an order tracking number on your order status page. You can track the package by clicking directly on the tracking number. Please note that it may take 24 hours before tracking information appears on the UPS website. If we have a question about your order, we will contact you by phone or e-mail. Likewise, if you have any questions or changes to your order, please call us at 866-605-3314 or email at email@example.com
Returns and Exchanges:
Products that have not been worn, washed or used may be returned or exchanged within 30 days from the date of purchase with an original receipt. To return or exchange, please include original packing slip and circle the item(s) that you are returning or exchanging. For a return, we will credit the card used to place the order. Pack and seal your return securely, in the original package if possible, and include the return form. Packages must be returned prepaid- we do not accept C.O.D. deliveries. We will only refund shipping charges if we’ve sent the wrong item or if the item is defective.
If you do not have the original packing list, you must call Customer Service to obtain the original order number and include it in the shipping box along with your name/address/phone. For exchanges – call Customer Service for instructions at 866-605-3314.
Return the package to:
Attn: Returns Dept.
Remington Arms Store
359 Kesler Mill Road
Salem, VA 24153
Frequently Asked Questions
1. How can I track my order?
If you have placed an order, you can check the status by entering your order number on the Find Your Order link on the store.
2. Can I make changes to my order?
You may contact customer service at 866-605-3314 to determine if your order can be changed prior to order processing and shipment.
3. Can I cancel my order?
Order processing begins after you click the submit button therefore it may not be possible to cancel your order. Please contact customer service at 866-605-3314 for assistance and if your order cannot be cancelled, you may return it.
4. Can I purchase a Gift Certificate?
Yes, please click on the link at the bottom of the store to purchase a Gift Certificate.
5. How do I redeem a Gift Certificate?
During the checkout process when you are prompted to enter a gift certificate, enter the gift certificate number and click “Apply” to redeem the gift certificate. When you have redeemed your certificate, the amount will be subtracted from your order total. You may repeat this process to use additional certificates. When you have entered all your gift cards, you may continue with your order by clicking “Continue” at the bottom of the page.
6. When will I receive my order?
In-stock products typically ship within 48 hours after you submit your order. Delivery time will depend upon product availability and selected shipping method.
7. Will I be charged sales tax?
Yes, Remington is required to charge sales tax in all 50 states.
We have made every effort to safeguard the information transmitted to this site. Below, we have provided some technical information that will help you understand the safeguards we have instituted for your protection.
We are utilizing the industry standard SSL (Secure Sockets Layer) security protocol that our database uses to interact with secure browsers. The secure browsers we support include Netscape and Microsoft Internet Explorer. Don't worry if you are not sure if your browser supports SSL. We have designed our catalog so that it will not allow you to transmit the order without SSL functionality.
Many parts of the database are used only to view information. The view only areas contain information that is not proprietary and does not contain confidential information. In order to gain maximum speed, these areas are not designated as secure areas. This is a common practice among all internet commerce sites.
In areas such as the check-out area, vital information is exchanged. In this area we use the SSL protocol to safeguard the data. In most browsers, your URL address will change from 'http" to "https. This is your cue that you have entered a secure area. Some browsers will even notify the user once they leave a secure site. A pop-up window will appear letting you know you have left a secure area. Do not be concerned if this message appears during your electronic session.
After your information has been transmitted, we process your order on a different server that is not connected to the internet. This is where we process your budget code. This server does not have any outside modems or links to the outside world. All information on this server is protected with multiple layers of software security.
If you have any technical questions or concerns, please email us in the suggestions area. We will be happy to respond.